See where your parcel is. You do not need a password or an account.
No password to remember, and nothing to sign up for. This works even if you checked out as a guest.
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It is in your shipping email, the one with "on the way" in the subject.
Please enter your tracking number first.
Not sure who is carrying it? Leave it on "work it out for me". That covers UniUni and the other regional carriers too.
Orders usually leave our warehouse within one to two business days. Your tracking email goes out when the parcel is collected, so there is a normal gap between ordering and hearing from us. If it has been longer than that, email us and we will chase it.
This is usually normal. Parcels often sit between scans for two or three days while they move between depots, especially over a weekend. The tracking catches up in one jump. If nothing has moved for more than a week, get in touch and we will sort it out.
Check with anyone else at the address first, and have a look around the property and with immediate neighbours. Carriers sometimes scan a parcel as delivered a little early, so it is worth waiting until the end of the next day.
If it still has not appeared, email us. If you have a delivery photo that is clearly not your address, send it over and we will ship a replacement straight away.
Inside the US, standard delivery is four to seven business days and is free on orders over $100. Express is quicker. International orders take longer and vary by country.
These are the times after the parcel leaves us, not from when you ordered.
Sometimes, if you tell us quickly. Email us with your order number and the correct address and we will put the order on hold before it is picked. Once it has left the warehouse we cannot redirect it.
Still stuck? We answer every email ourselves.